Extended Stay America - Minneapolis - Eden Prairie - Technology Drive

Business response:

Thank you for choosing Extended Stay America and for the nice rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review of our hotel. We are sorry for the inconvenience you had to endure due to our key cards. We appreciate for bringing this to our attention. We have shared your concerns with the appropriate team members and are currently working on it. Thank you once more for your feedback, and we hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for your wonderful comments on Extended Stay America. Our entire team will be excited to hear they were able to impact your experience so positively. We appreciate the rave review and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for writing a review about your experience at Extended Stay America. We are thrilled to read how much you enjoyed your stay. We also appreciate your suggestions about the vending machine as we are always looking for ways to improve the experience of our future guests. We hope to welcome you again the next time you are in our area. Sincerely, Hotel Management 

Business response:

Carlos, thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay. Sincerely, Hotel Management 

Business response:

We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are glad you had an overall pleasant stay, liked our refreshing property. We value your concerns and hope to see you again soon. Sincerely, Hotel Management