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Extended Stay America - Nashua - Manchester
- Hotels
- Nashua, NH
About this business
Location details
2000 Southwood Dr., Nashua, NH, 03063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like the fact that the carpet is old and looks like it was there for centuries. The chairs they have at the desk were old, have stain marks and broken. I ask for another chair and the other chairs were still old and broken. The staff explained that they fight the battle of trying to replace the chairs and get no head way. Other than those things the place was ok. The staff was extremely friendly and nice.
Business response:
Thank you for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for the issue you had when staying here. Your feedback regarding the chairs and the carpets are shared with the head of the appropriate department in an effort to improve our future guests' experiences. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
The bed was so uncomfortable, the floors were dirty and the carpet was sticky! Would I stay again? Probably not for the price.
Business response:
Emily, thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback is discussed with the head of our housekeeping team in an effort to improve the efficiency of our service levels moving ahead. Also, we are sorry for the discomfort with eh bed. Please give us a chance to regain your trust in the near future. Sincerely, Hotel Management
Home Away From Home I had a wonderful stay at Extended Stay America-Nashua-Manchester. Staff members, Angela and Ro, welcomed me to the hotel and proceeded to treat me as if I was a guest in their home. Ro made sure that I had everything that I needed for my entire stay. The staff as a whole were friendly and professional. I would recommend this hotel to anyone who wants to feel like home when they are away from home.
Business response:
Linda, thank you for the 5-star review of Extended Stay America. We are thrilled to know you had a relaxing stay with us and the service provided by our staff was above and beyond your expectations. Our team especially Angela and Ro have appreciated you for highlighting their efforts. Thank you once more for the kind comments, and we look forward to serving you at your second home. Sincerely, Hotel Management
Great staff, friendly service. Very nice room and good location.
Business response:
Thank you for choosing Extended Stay America and sharing your review with us. We are thrilled to read you were impressed with the service of our courteous staff and had a relaxing stay in your well-appointed room. Thank you once more for the comments, and we look forward to serving you on a future date. Sincerely, Hotel Management
Business response:
All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashua - Manchester
How is Extended Stay America - Nashua - Manchester rated?
Extended Stay America - Nashua - Manchester has a 3.5 star rating with 1,531 reviews.
When is Extended Stay America - Nashua - Manchester open?
Extended Stay America - Nashua - Manchester is open now. It will close tomorrow at 12:00 a.m.