Extended Stay America - Newark - Woodbridge

Business response:

Dear Ivy-Marie, Thank you for your kind summary of your stay at Extended Stay America. It is a pleasure to see that you enjoyed our pet-friendly accommodations and appreciated our devoted staff members. Our goal is to provide an exceptional experience for our guests, and we're glad we hit our mark during your stay. We loved having you as our guest, and we hope that we are the first hotel you think of when you revisit Newark.Sincerely,Hotel Management 

Business response:

Dear Darlene, Thank you for choosing Extended Stay America! We are delighted to welcome you back for your second stay at our hotel! Your loyalty means a great deal to us, and we are thrilled that you found our staff friendly, rooms updated, and clean. We appreciate your continued support and look forward to providing you with another exceptional experience on your next visit.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and reviewing your time at our hotel. We apologize for the discomfort you experienced due to the lack of blankets, insufficient garbage pails, bedding quality, and cleanliness. We will address these issues with our housekeeping and maintenance teams to ensure such lapses do not recur. Furthermore, we take your feedback regarding the need for updates as well, and we are continually striving towards improvement in the future. Your feedback is invaluable as it helps us improve our servi... read more