Extended Stay America - Newark - Woodbridge

Business response:

Thank you for staying at Extended Stay America. We are glad you had a pleasant time here and that you liked your comfortable room. That being said, we are sorry if we missed meeting any of your expectations and regret the inconvenience caused. We value your feedback as it will help us improve our guest experience moving forward. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management 

Business response:

Morenike, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Jeffrey, thanks for being our guest. We are delighted to know you had a pleasant stay with us and that our facilities and service were to your satisfaction. It was a pleasure having you with us, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Anthony, thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Ashley, thank you for staying with us. Although you liked our courteous service, we are sorry for not meeting your expectations and for the odor issue you had while here. We have shared your feedback with our housekeeping team for review and action. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management 

Business response:

Kenneth, thank you for your review. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Edwin, we are pleased to see you enjoyed your stay with us. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. Although you had a pleasant time here, we are sorry for the poor service you experienced while here. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management