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Extended Stay America - North Chesterfield - Arboretum
- Hotels
- Richmond, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
241 Arboretum Pl., Richmond, VA, 23236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room description was not what I saw in the advertisement. In addition, I had to request all the cooking utensils and a remote control for the TV from the front desk. The bathroom tub was dirty and the toilet tissue was old looking.
Business response:
Thank you for taking the time to provide feedback regarding your stay with us. We apologize for the issues you experienced during your visit. We truly appreciate your comments and will share them with our team to take corrective action. Please note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We hope you will give us an opportunity to redeem ourselves on a future visit to o... read more
Room paid for wasn't avaliable and didn't get a refund for early check out
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Breakfast The meal was poor
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Worked for us! When we checked in, the front desk clerk,Tatyana (sp.?) was VERY helpful and pleasant. She went out of her way to accommodate us. During the three days we were there, all the staff were friendly and courteous. The rooms could have better lighting, and a suitcase stand would be nice, but those are my only real complaints. I would certainly stay in an Extended Stay America again.
Business response:
Marisa, it was our pleasure accommodating you at Extended Stay America. We are grateful for your generous comments, and we are pleased that we could provide you with a seamless and meaningful stay. We will enjoy sharing your compliments with Tatyana for taking good care of you. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Business response:
David, all of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
it was nice and neat, staff friendly and helpful, great location
Business response:
Thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Room and breakfast adequate. Check in too late in the day and should be earlier. More often than not there wasn't staff at front desk, but instead a sign saying they'd be back.
Business response:
Thank you for selecting us. Although you had a restful stay in your room, we are sorry for the inconvenience caused to you. Your feedback has been discussed with the front office team to be diligent going ahead. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
I liked that it was pet friendly but my room smelled. I had to open the window to air it out.
Business response:
Thank you for evaluating your visit. We're glad to know you liked our pet-friendly property, but we're sorry for the odor you experienced in your room. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - North Chesterfield - Arboretum
How is Extended Stay America - North Chesterfield - Arboretum rated?
Extended Stay America - North Chesterfield - Arboretum has a 4.6 star rating with 1,704 reviews.
When is Extended Stay America - North Chesterfield - Arboretum open?
Extended Stay America - North Chesterfield - Arboretum is open now. It will close tomorrow at 12:00 a.m.