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Extended Stay America - North Chesterfield - Arboretum
- Hotels
- Richmond, VA
About this business
Location details
241 Arboretum Pl., Richmond, VA, 23236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The size of the suite was nice, however, they had no kitchen supplies & the floors were filthy. Also, people were living there more full time than just extended staying.
Business response:
Thank you for your review. Although you liked our spacious suite, we are sorry for the cleanliness issues you encountered. Your feedback will be shared with the housekeeping team for review and action. Please know, kitchenware for your suite is kept and available at the front desk upon request. We value your comments and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Emergency stay Nice place safe area needed place to stay while my car was being worked on since o live in my car
Business response:
William, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
A recommander Nous avions une «meeting room» très propre et rénovée. C’était très bien. Le déjeuner, par contre, était très modeste (muffin et barre granola)
Business response:
Julie, thank you for selecting Extended Stay America. It is a delight to know you liked your modern room and that you had a great stay. On behalf of our team, we invite you for another visit. Sincerely, Hotel Management
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Good hotel, average customert service The hotel was actually really nice. I was traveling with my 2 children and got in about 7AM. I asked them if I could stay until 1 or 2 since I had paid for a full night and they wouldn't allow it. I was upset and felt that they could have if they wanted. Hotel was clean and comfy though. The mattress on the pullout sofa was nasty though, looked like old urine stains. Other than that pretty nice place.
Business response:
Thank you for choosing to stay at Extended Stay America. We are glad overall you had a comfortable experience and loved our well-kept property. However, we are sorry that we were unable to accommodate your late check-out request and regret not meeting your expectations with the mattress on the pullout sofa. Your comments remind us there is always room for improvement, and we will review your feedback with the respective teams to see where we can do better. We hope you will choose us again on your next visit to our area. Sinc... read more
The breakfast was not a continental. Even Not enough coffee.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, we will share your feedback with our brand leaders to determine new grab-and-go breakfast offerings. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
When checking in the desk clerk act like I was disturbing him he took his sweet time checking me in even though I had a pay reservation. When I got to the room there were drinks are food left from previous guess
Business response:
Thank you for being our guest. We are sorry for the issue you experienced at the time of check-in and for the cleanliness issue, you had in your suite. Your feedback will be shared with the appropriate team members to improve our service going forward. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Unfortunate experience The onsite manager was quick to respond to our complaints about a party 3 rooms down the hall. The guests were drunk and out of control. The party continued into the early morning with doors slamming and loud voices. The walls and ceiling are very thin. Although this is a non smoking facility, the bedding smelled like cigarette smoke.
Business response:
Mary, thank you for being our guest and for providing your feedback. We apologize for the disturbances from other guests during your stay.However, we are happy that our staff was able to resolve the issue to your utmost satisfaction.We are also sorry for the smoke odor in your room. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please ... read more
Frequently asked questions about Extended Stay America - North Chesterfield - Arboretum
How is Extended Stay America - North Chesterfield - Arboretum rated?
Extended Stay America - North Chesterfield - Arboretum has a 3.6 star rating with 2,948 reviews.
When is Extended Stay America - North Chesterfield - Arboretum open?
Extended Stay America - North Chesterfield - Arboretum is open now. It will close tomorrow at 12:00 a.m.