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Extended Stay America - North Chesterfield - Arboretum
- Hotels
- Richmond, VA
About this business
Location details
241 Arboretum Pl., Richmond, VA, 23236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No clothes hangers in my room. Dog barking in the room across the hall.
Business response:
Thank you for being our guest and for the feedback. We are sorry you were disturbed at night by the noise. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Please know, all the in-room amenities are kept at the front desk as per brand standards and are always complimentary. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
My stay at extended stay America Nice quiet Sunday away from home.
Business response:
William, we are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Someone's shoes were under the bed and a lot of Condom wrappers
Business response:
We are disappointed reading your visit to our hotel wasn’t an exceptional one. Please accept our sincere apologies for the cleanliness issue, and your feedback is discussed with our housekeeping team to ensure they provide better services going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I liked the room set up. I didn't like hearing dogs barking in nearby rooms.
Business response:
Thank you for making Extended Stay America a part of your travel plans. A comfortable room always makes for a great impression, and we are delighted to know you enjoyed the comfort of your room too. However, we regret the inconvenience caused due to the barking of the dogs. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Check in was great. Bad smell in the building. Urine smell in stairwell.
Business response:
Thank you for choosing us on your trip to our city. We are delighted to know you had a pleasant check-in experience. However, we are sorry for the inconvenience caused. Your feedback for the odor is shared with the housekeeping team to do deep cleaning of our property. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - North Chesterfield - Arboretum
How is Extended Stay America - North Chesterfield - Arboretum rated?
Extended Stay America - North Chesterfield - Arboretum has a 3.6 star rating with 2,946 reviews.
When is Extended Stay America - North Chesterfield - Arboretum open?
Extended Stay America - North Chesterfield - Arboretum is open now. It will close tomorrow at 12:00 a.m.