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Extended Stay America - North Chesterfield - Arboretum
- Hotels
- Richmond, VA
About this business
Location details
241 Arboretum Pl., Richmond, VA, 23236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gross!! It was like living in government housing
Business response:
Dear Guest, Thank you for sharing your thoughts. We’re sorry to hear that your experience did not meet your expectations. Guest feedback like yours is valuable, as it helps highlight areas where improvements can be made. We hope to have the opportunity in the future to provide a stay that is more comfortable and enjoyable. Sincerely, Hotel Management
The seemed old and worn. Everything needs updated. Our room had a odd smell to it as if it needed airing out. It needs to be updated. Carpeting in the hallways looked grimy. I will not be staying there again.
Business response:
Dear Guest, We regret to learn that your visit did not provide the level of comfort you anticipated. Maintaining inviting accommodations and pleasant surroundings is very important to us, and we are sorry to hear that certain aspects of your experience did not reflect those standards. Your observations regarding the condition of the interior spaces and overall atmosphere are appreciated and will be shared with the appropriate team. Guest input is valuable as it helps guide ongoing improvements. We appreciate you bringing the... read more
Room was dirty and smelled of smoke. One other available room smelled worse of a different odor and the refrigerator door looked like it was beaten with a baseball bat. Odor of marijuana outside the lobby.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are very sorry to hear that the condition of the room and the odors you encountered did not meet your expectations. Providing a clean and comfortable environment is extremely important to us, and we regret the inconvenience and frustration this situation caused during your stay. Your comments regarding the room condition and the surrounding environment have been shared with our team so they can review and address these concerns. We appreciate you bringing t... read more
I chose this hotel because of the “good” reviews. However, it was a subpar hotel. There was a woman and child who appeared homeless wandering about the lobby area and hotel. The bed creaked with every turn. The water in the shower was barely warm the entire stay. Getting out the shower and letting the front desk know and waiting to see about getting another room didn’t seem like it was going to do any good. Upon check out, I let the front desk know and their response was that “everyone must have used all the hot water”. The ... read more
Business response:
Dear Guest, Thank you for sharing your detailed feedback regarding your recent visit. We are sorry to learn that your experience did not meet your expectations. Guest comfort and a welcoming environment are very important to us, and we regret that aspects of your stay left you feeling disappointed. Your comments regarding room features and overall atmosphere are appreciated and will be shared carefully by the appropriate team. Feedback such as yours helps us better understand how guests perceive their visit and where improve... read more
Cigarette smoke creating a health hazard. Dirty bed sheets. Window in the room wouldn’t close. Toilet had hairs on it. Bathtub wouldn’t drain. People hanging out in the hall and outside all night. Worst place I’ve ever stayed. That’s why we left early.
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly sorry to learn that your stay did not provide the comfort you expected and that you chose to depart earlier than planned. Providing a clean and well-maintained environment is very important to us, and it is disappointing to hear that your experience did not reflect those standards. Your comments have been shared with the appropriate team. Guest feedback is valuable in helping us remain attentive to areas that may require additional focus. We appreciate you bringin... read more
The one guy that was working there was helpful. Room, bathroom, sheets were not clean. The room was very dusty.
Business response:
Dear Guest, Thank you for sharing your feedback. We appreciate your recognizing the assistance provided by our team member, and we are glad to know that you received helpful service during your visit. At the same time, we regret that the overall condition of the suite did not meet your expectations. Maintaining a comfortable and well-presented environment is very important to us, and your comments have been shared with the appropriate team. Guest observations help us remain attentive to the details that matter most. We appre... read more
i had to be refunded room was soo nasty off rip
Business response:
Dear Guest, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention, as we continually strive to improve. We value you as our guest and would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand. Thank you again, and we wish you all th... read more
Dirty, disgusting, smelled terrible. Staff was kind.
Business response:
Dear Guest, We sincerely apologize that your room was not in the condition you expected, affecting your comfort. Please know that your feedback has been shared with our housekeeping and maintenance teams so that improvements can be made to both the property and guest experience. On the positive side, we are glad to hear that our staff treated you kindly and did their best to support you. We appreciate your patience, as it helps us identify where we need to focus our efforts. We hope you might consider giving us another oppor... read more
Tub was not celan, so it was very slippery. AC unit cycled throughout the night waking us up. None of the outsiode doors worked with our access key - fourunately someone let us in.
Business response:
Dear Guest, Thank you for your feedback. We regret that your experience did not reflect the standards we strive to maintain. Cleanliness and guest comfort are priorities, and your comments highlight areas that require better consistency and attention. We will use your comments to support ongoing improvements. Thank you for bringing these concerns to our attention, and we hope future improvements will lead you to reconsider. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - North Chesterfield - Arboretum
How is Extended Stay America - North Chesterfield - Arboretum rated?
Extended Stay America - North Chesterfield - Arboretum has a 3.6 star rating with 2,946 reviews.
When is Extended Stay America - North Chesterfield - Arboretum open?
Extended Stay America - North Chesterfield - Arboretum is open now. It will close tomorrow at 12:00 a.m.