Extended Stay America - North Chesterfield - Arboretum

Business response:

Dear Thuy, we are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit Arboretum. Sincerely, Hotel Management 

Business response:

Dear John, it's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management 

Business response:

Dear Kenny, it was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments encourage all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit this city. Sincerely, Hotel Management 

Business response:

Dear Ruth, thank you for staying with us. Please accept our apologies if our room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. Also, we apologize for the noise issue you experienced. On rare occasions, other guests do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for those in the immediate vicinity. We are sorry you had a... read more

Business response:

Dear Gaing, we want to thank you for choosing to stay with us at Extended Stay America. We are thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return to the city. Have a wonderful day, and travel safely. Sincerely, Hotel Management 

Business response:

Dear Nick, thank you for taking the time to review your stay at Extended Stay America. We agree that our location, close to the highway, makes us an easy stop for a visit. We know how important it is to stay in a clean, comfortable, and well-maintained suite, so thank you for your lovely comments. Our entire team hopes to see you the next time you are in the area. Sincerely, Hotel Management