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Extended Stay America - North Chesterfield - Arboretum
- Hotels
- Richmond, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
241 Arboretum Pl., Richmond, VA, 23236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overnighter Very very noisy at all hours of the night.
Business response:
Dear Rebecca, Thank you for being our guest. It is nice knowing you had a pleasant stay. However, we regret the inconvenience in your suite. Although such incidents are unusual, we are reviewing this with the concerned team members and regret the noise disturbance you mentioned. Our front desk team is available to help you make your stay comfortable when informed about the concern. We appreciate your patience and hope you will allow us another chance to serve you. Sincerely,Hotel Management
very clean hotel room
Reunion Had to wait for over 40 minutes before someone came to the desk to check in at the front desk .
Business response:
Dear Debra, We regret that we couldn't give you a better impression from the moment you arrived and for the frustration caused by waiting to be checked in. We understand that after a long journey, our guests look forward to a comfortable and relaxing rest, and we're sorry for the hold. Your concerns have been shared with our front desk team to ensure our guests are warmly welcomed and receive the smooth reception they deserve. We hope to have another opportunity to demonstrate our commitment to excellent service.Sincerely,Ho... read more
Free breakfast was granola bars and muffins (which were gone before 7:30 a.m.). Our room smelled like smoke. The bathtub sounded like it was going to collapse
Business response:
Dear Guest, We apologize for the disappointments you experienced during your stay with us. Your feedback about the limited breakfast options and the lingering smell of smoke in your room is concerning, and we will address these issues to ensure a better experience for our guests. Additionally, we will inspect and address the problem with the bathtub in your room. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Great
Business response:
Dear Samuel, Thank you for choosing Extended Stay America. It is always gratifying to receive praise for exceeding expectations, and we are delighted you had a great stay with us. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - North Chesterfield - Arboretum
How is Extended Stay America - North Chesterfield - Arboretum rated?
Extended Stay America - North Chesterfield - Arboretum has a 4.5 star rating with 1,561 reviews.
When is Extended Stay America - North Chesterfield - Arboretum open?
Extended Stay America - North Chesterfield - Arboretum is open now. It will close tomorrow at 12:00 a.m.