Extended Stay America - North Chesterfield - Arboretum

Business response:

Dear Andi, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management 

Business response:

Dear Chris, Please accept our apologies for the condition of your suite and any oversight on our part. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our housekeeping and maintenance team so these issues do not happen again. We hope you will reconsider staying with us again when you return to our area.Sincerely,Hotel Management 

Business response:

Dear Kelvin, Thank you for choosing Extended Stay America and sharing your review with fellow travelers. Our team strives to deliver a homelike stay with seamless service and comfortable suites. Therefore, we are genuinely pleased that we made this possible for you. Thank you for mentioning our exceptionally clean hotel. We will certainly share your generous comments with our housekeeping team to let them know their efforts are appreciated. It was a pleasure hosting you, and we look forward to having you back for another sea... read more