Extended Stay America - Norwalk - Stamford

Business response:

Matt, thank you for choosing us for your overnight stay. Please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. We value our guests and their recommendations and we have shared your comments with our leadership team. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. Once again, we are sorry for the inconvenience you experienced and hope you will g... read more

Business response:

Craig, thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Carlos, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Jacy, thank you for staying at Extended Stay America. It is a pleasure knowing you were satisfied with everything we offer and that you had an enjoyable stay. We look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

We are happy to read about your wonderful stay at Extended Stay America. It’s a pleasure knowing you enjoyed with us. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management 

Business response:

Daniel, thanks for being our guest at Extended Stay America. It is a pleasure knowing you were impressed with our property and that you had an enjoyable stay. We value your observation and have taken a note of it. On behalf of everyone here, we look forward to being the hotel of your choice every time you are in the area. Sincerely, Hotel Management 

Business response:

Jane, thank you for being our guest and for the feedback. We are delighted to know you had a comfortable stay with us and that our service and location was up to your satisfaction. We would like to inform you that, to ensure cleanliness of our kitchenware it is available at the front desk and are provided upon request. Thanks once more, and we would love the opportunity to serve you again on your next visit to the area. Sincerely, Hotel Management 

Business response:

Happy, thank you for staying with us. We are happy to know you liked your clean room and that you had an overall nice stay. However, we are sorry you were unhappy with our hotel policy in regard to kitchenware and regret the inconvenience caused. Your concerns have been shared with the concerned team members to improve the facilities and services moving forward. It was a pleasure having you as our guest, and we hope to have the chance of welcoming you back soon. Sincerely, Hotel Management