Extended Stay America - Oakland - Alameda Airport

Business response:

Thank you for sharing your rating regarding your stay at Extended Stay America. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management 

Business response:

We are thrilled with your review of our outstanding service at Extended Stay America! We have a wonderful team whose main goal is the comfort and satisfaction of our guests, and they are always pleased to receive compliments. It was our pleasure hosting you, and we look forward to seeing you again. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for complimenting our perfect location. Our team was so pleased to know you enjoyed your stay, found your suite comfortable and the staff friendly and professional. We look forward to seeing you in the near future! Sincerely, Hotel Management 

Business response:

Kevin, thanks for the four-star rating of Extended Stay America. We are glad to see you loved everything we offer and that you had a wonderful stay. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management 

Business response:

Lisa, thanks for sharing your experience online. We are delighted to know you liked the courteous service provided by our staff and had a relaxing stay in your well-maintained room. It was a pleasure to have you as a guest at Extended Stay America, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Robert, thanks for the feedback about your stay at our hotel. We are pleased to know you had a relaxing stay with us and were impressed with our excellent service. It was a pleasure to have you as our guest, and we look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Marice, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for not living up to your expectations. Your feedback will be shared with the appropriate individuals within our organization in an effort to improve our service and facilities moving forward. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management 

Business response:

We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management