This profile has been claimed by the business owner or representative.
Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Patrice, many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Nice, but no. Staff were nice, but I had to wait for my prepaid rooms (arrived 2 hours after check in). A 13 gallon bag of trash sat by the elevator the entire time. The elevator appeared to be 420 friendly. And I still needed to request linen for the sofa bed and the rest of the towels after being told the room was freshly turned.
Business response:
Shea, thanks for the review. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. That being said, we for the housekeeping issue you experienced while here and regret the inconvenience it caused. We are working with our team to make sure we correct our shortcomings. We would like to inform you that fresh linens and towels are always available at the front desk and it’s always complimentary. We are grateful for the feedback you provided, and we hope you will choose to stay with us... read more
Business response:
Anthony, thank you for staying with us. Our goal is to maintain the standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit a perfect one. Sincerely, Hotel Management
Too far from everything but very nice There isn't much on the negative side other than it's very far from anything. Really there is nothing within walking distance. Also, the breakfast consisted of muffins, oatmeal, and coffee. No milk or juice. I travel with kids so milk and juice options would have been ideal. There's a vending machine with juice but every hotel I've stayed at provided milk and juice in the breakfast for those who don't drink coffee. Other than that, we enjoyed our stay.
Business response:
Raquel, thanks for choosing Extended Stay America for your needs. We are thrilled to know everything went well during your stay and that our offerings were to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
The service was excellent. The bed would be more comfortable with additional padding. My primary issue is that the hallways smelled horribly of marijuana all hours of the day and night and that stench continually permeated my room. The front desk was aware of the issue. There are unfortunately some extremely disrespectful guests that stay at this hotel. It is a nonsmoking facility.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. It was great to see that you were completely satisfied with your visit. We look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. It was great to see that you were completely satisfied with your visit. We look forward to welcoming you back soon! Sincerely, Hotel Management
Great stay. Very affordable Well worth it. Hotel was great. 5 minutes from the Oracle Arena. Couple minutes from freeways. Very clean inside and out. Some complain about the breakfast but photos show just muffins granola bars and oatmeal. "Free" remember. I paid 81 per night plus tax. Wasn't expecting a $30 breakfast but I guess some do. Drop $250 a night and you may get a waffle at other hotels.
Business response:
Anthony, thank you for choosing Extended Stay America and taking time to post your review. We are delighted to read you liked the value we offer and that our location was perfect for your needs. We truly value your feedback in regard to breakfast and have taken a note of it. Thanks for allowing us to be of service. We look forward to your next visit. Sincerely, Hotel Management
Comfort Friendly staff, clean rooms, and overall great experience.
Business response:
Damien, thank you for taking the time to write a review about your exceptional stay at Extended Stay America. It is so great to read that you were impressed with our courteous associates and your clean & comfortable room. We look forward to welcoming you back to our hotel on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,231 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.