Extended Stay America - Oklahoma City - Airport

Business response:

John, thanks for being our guest at Extended Stay America. We are delighted to read had a comfortable stay and our facilities were adequate to your needs. We would like to inform you that as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. Thank you for taking the time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Stacy, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Yolanda, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

John, thank you for your feedback. We are glad you had a comfortable stay. As we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. To ensure cleanliness for every guest, we keep the dishware at our front desk, and I have shared your comments with my team for improvement. We also regret any other inconvenience caused while you were here. We hope to welcome you back to our hotel soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review about your stay. Our main priority is to provide a comfortable stay for our guests, so we apologize that you were not completely satisfied with our beds. Our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We appreciate your business and hope you will give us another chance to prove ourselves to you in the near future. Sincerely, General Manager 

Business response:

Jeremy, thank you for including us in your travel plans. We sincerely apologize for the behavior of our associate. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all staff members, and we will redouble our efforts to ensure this does not happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel in the future. Sincerely, General Manager 

Business response:

Thank you for your kind rating and letting us know your stay at Extended Stay America was pleasant. Thanks again for being our guest, and we hope you will allow us to be of your service again in the future. Sincerely, General Manager 

Business response:

Shayla, thank you for staying at Extended Stay America and sharing a terrific review. Our entire staff works hard to attain our guest’s satisfaction in every possible way, and we admire you recognizing their efforts. I will be sure to share your compliments with Christine for a job well done. We look forward to hosting you again whenever your travels bring you back here. Sincerely, General Manager 

Business response:

Karla, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of your trip. We hope to welcome you back soon at Extended Stay America - Oklahoma City – Airport. Sincerely, General Manager