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Extended Stay America - Philadelphia - Bensalem
- Hotels
- Bensalem, PA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3216 Tillman Dr., Bensalem, PA, 19020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was nice and helpful. The bed was firm. The sheets and towels were clean. Some of the outlets and lights didn't work. The smoke detector was uncapped and hanging halfway down. The tub was dirty and walls needed to be repainted. I could smell smoke in the hallways and some in my room.
Business response:
Victor, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Managemen... read more
Overall the hotel was good, nice shower pressure, clean room. Tv was a little small. The worst part was on my last night there was someone screaming profanities at 3am which kept me awake. I ended up just leaving at 4am getting to the airport 4 hours before my flight. Would have been nice to get a little more sleep.
Business response:
Thank you for your honest evaluation. We are glad you were pleased with our immaculate accommodations and that you had a pleasant stay overall. However, we regret not meeting some of your expectations and are sorry for the noise disturbance you encountered. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to our area. Sincerely, Hotel Managem... read more
Had a great experience with extended stay staff. They were friendly and gave us a great rates and amenities. Definitely recommend this to others.
Business response:
Joseph, we appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Thank you for your wonderful comments about our comfortable hotel, our friendly and accommodating team. Your feedback is appreciated, and we hope you will visit us again. Sincerely, Hotel Management
Great Service The staff was very polite and friendly made you feel at home
The staff was probably the only thing I actually somewhat liked about the property.
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Gave me a place to lay my head.
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Ok Ok
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Bensalem
How is Extended Stay America - Philadelphia - Bensalem rated?
Extended Stay America - Philadelphia - Bensalem has a 4.3 star rating with 1,618 reviews.
When is Extended Stay America - Philadelphia - Bensalem open?
Extended Stay America - Philadelphia - Bensalem is open now. It will close tomorrow at 12:00 a.m.