Extended Stay America - Philadelphia - Bensalem

Business response:

Katherine, thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management 

Business response:

Leonides, thank you for your terrific review of the Extended Stay America! We are happy to have surpassed your expectations with our front desk service. Reviews like yours encourage our team to keep up the good work. We hope you will choose us again on your next visit to our area. Sincerely, Hotel Management 

Business response:

Kimberly, we enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, I invite you to come back and stay with us again whenever you are in the area! Sincerely, Hotel Management 

Business response:

Thank you for being our guest and sparing some time to share your review online. We make every effort to provide service that is above and beyond your expectations, so we are thrilled to read that this was your experience. Your recognition is highly appreciated, and we look forward to welcoming you at Extended Stay America. Sincerely, Hotel Management 

Business response:

Sam, thank you for sharing your feedback. It is important for our guests to have a great experience, and we are delighted to know our hospitality and great service exceeded your expectations. We appreciate your recommendations and hope you will consider Extended Stay America your home away from home when your travels bring you back to the area. Sincerely, Hotel Management 

Business response:

Giovanni, thank you for being our guest. We hope you were pleased with most of our services, but we apologize for the housekeeping issues you encountered in your suite. We have brought this to the attention of our housekeeping for review and action. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Chelsea, we are delighted you had an excellent stay at Extended Stay America. Thank you for the fantastic review! We especially appreciate your wonderful comments about our spotless and comfortable accommodations. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad you had an overall pleasant stay and were impressed with the service you received upon check-in. However, we regret the housekeeping oversights you experienced in your suite. Your feedback has been shared with the appropriate team to ensure we are consistent with our service delivery. We hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management