This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Bensalem
- Hotels
- Bensalem, PA
About this business
Location details
3216 Tillman Dr., Bensalem, PA, 19020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Kinda dirty. No bed bugs was the highlight. Whole hotel smelled like marijuana.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
There is cigarette butts all over. There's a leak from floor above in the wall in mh hotel. Musty smell
Business response:
Thank you for taking the time to share your feedback. We apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I've stayed here a few times because the price is reasonable and close to the casino and resturants. The only complaint i have is the smell of weed in the hallways.
Horrible Staff and Staffing Attitudes Our stay there was just mediocre. Your staff there was very rude and very unaccommodating.Your staff there was very rude and very unaccommodating. Rooms were not very clean, These dreams were all extremely very slow. There was an instance when our keys were not working. All of your staff was outside taking a cigarette smoke And no one was Manning the front lobby. Is Samantha at the front desk, came in from outside and asked what the big emergency was. There were 3 customers locked from t... read more
Business response:
Thank you for your recent visit and for your feedback. Please accept our sincerest apologies for the behavior you experienced from our staff member. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Bensalem
How is Extended Stay America - Philadelphia - Bensalem rated?
Extended Stay America - Philadelphia - Bensalem has a 3.3 star rating with 2,741 reviews.
When is Extended Stay America - Philadelphia - Bensalem open?
Extended Stay America - Philadelphia - Bensalem is open now. It will close tomorrow at 12:00 a.m.