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Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would expect an extended stay facility to be modern well lit and clean. When I entered this building I felt like perhaps I was in a building that housed long term homless adults or families. There was just a feel about it. When I stayed in other extended care america properties there were dishes and utensils in the rooms, here not even a coffee maker which made me concerned if I was even in a safe location
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the disappointment you had with the other guest in our hotel and regret the inconvenience it caused. Our goal is to provide clean, comfortable, and well-maintained suites for our guests, and we fell short in this case. Your concerns will be shared with the appropriate teams to ensure A better experience going forward. Also, we are reviewing the concerns you mentioned regarding the in-room amenities with our staff to see these items are always well-... read more
Convinced in room. But the bed not comfortable and the bedsheets was not clean, had stains on it
Business response:
Thank you for sharing your comments online. We are glad you had an overall pleasant stay, but we are sorry for the issue you had with the bedsheets and the overall comfort with the bed. Your feedback for the oversight is shared with our housekeeping team to be more diligent going ahead. We hope you give us a chance to regain your trust in the near future. Sincerely, Hotel Management
It was ok, small hick ups. PLEASE GET NEW REFRIGERATORS, they were leaking in both rooms. Second time we didn’t even bother mentioning it.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. However, we regret the inconvenience you had with the refrigerator in both of your rooms. We have alerted our maintenance team bout it, and they are fixing the leak immediately. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
Place reeked of smoke and the showers were kind of weak, but the bed was comfortable, AC worked well, staff was friendly, and it was easy to get to. id consider staying again.
Business response:
Thank you for choosing Extended Stay America. We are glad you liked our comfortable suites, friendly staff, and convenient location. However, we regret the inconvenience you had due to smoke and with the shower. We will share your feedback with the appropriate teams for review and action. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management
It was fair I don’t have anything else to say. It was ok
Business response:
Thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Smelt like urine Room smelt a little when checked in. Didn’t have a carpet either. Thought there would be a coffee maker in room and there wasn’t and the front desk was out of them to give out to rooms. We stayed in the room cause we were in town for a concert for three days and it was cheap and had twin beds available.
Business response:
Michael, thank you for choosing us while here for a concert. Although you were happy with our affordable rates, we are sorry for the issues you encountered. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 4.1 star rating with 1,037 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.