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Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thanks so much for the four-star rating of Extended Stay America. We are thrilled to see you loved everything we offer and that you had a wonderful stay. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management
Business response:
Thank you for your rating. Although you were overall pleased with your stay, we are sorry we missed meeting some of your expectations. We hope to have another chance so we can serve you better. Sincerely, Hotel Management
The stay was pleasant. The toilet didn’t work properly in my room. Otherwise everything else was fine.
Business response:
Janna, thank you for choosing to stay with us and for taking the time to give feedback. We are glad to read you had an overall pleasant visit and liked some aspect our hotel. Having said that, we apologize that the toilet was not functioning properly while you were here. We have an ongoing maintenance schedule to stay on top of equipment issues, so we regret this occurred during your stay. We have corrected the problem so that none of our guests are inconvenienced going forward. Thank you again for your valuable feedback, an... read more
Two night stay. Loud neighbours and the halls wreak of smoke even though it's nonsmoking. Service is slow, the attendant is hardly there. Four people and not enough linens prepared ahead of time.
Business response:
Thank you for choosing to stay at our hotel. We are sorry for the inconvenience you experienced due to the smoke smell while being here. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Mana... read more
Business response:
Thank you for being our guest at Extended Stay America. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this while you were here. We appreciate your nice rating. Please come back and see us again soon. Sincerely, Hotel Management
Nothing clean Unfortunately little and it wasn’t included as matter fact some of the tall menus not been changed
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
My stay at the Extended Stay-Cherry Hill I was in town visiting my friend and stayed here for one night. The check-in was super fast and it was my friends birthday and the team members gave her a box of chocolate. I thought that was very nice of them to do. The room was clean but it looked a bit dated. It was decent for a one night stay but I've definitely stayed at better hotels. For the price, I cannot complain. Staff gets 4 stars.
Business response:
Angela, thank you for staying at Extended Stay America. We are glad to know you had a good time here and were satisfied with all that we offer. We also appreciate your observation and have taken a note of the same. It was a pleasure hosting you and we hope to see you again soon. Sincerely, Hotel Management
Great room, needs to be updated but otherwise comfortable and clean. Only issue was our neighbors partied until 3:30. We did complain to the desk but they couldn't do much except call them, and of course they didn't answer their phone. Maybe a man should be on the night shift. It was an older woman who I wouldn't expect to go up to a room of drunk young rowdy people. She was very nice but not much she could do. They did let us have a late check out the next day which we very much appreciated. So overall it was a good visit.
Business response:
Linda, thank you for your kind review of Extended Stay America and letting us know you were comfortable in your room. However, we are sorry for the issues you had and regret the inconvenience it caused. Your feedback is of utmost value, and we will use it as a training tool to improve our customer service further. We hope to have another chance so we can make your next trip an exceptional one. Sincerely, Hotel Management
Things I Don't Like About Extended Stay Hotels... Room was okay, but the unbelievable stench from people cooking in their rooms verged on the nauseating, really. Room was comfortable enough and clean when we checked in. Every time we came and went the smell of the hallways and entrance was overwhelmingly bad.
Business response:
We appreciate you being our guest and sharing your feedback with us. Although you liked your well-maintained room, we apologize for the odor issue which compromised your stay. Your feedback is shared with our housekeeping team to revisit our deep cleaning process and make sure none of our guests are similarly impacted going forward. We have strict policies where we prohibit smoking so we appreciate you bringing this to our attention as we can address it appropriately Please consider giving us another opportunity to provide y... read more
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 3.2 star rating with 1,799 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.