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Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay at the Extended Stay-Cherry Hill I was in town visiting my friend and stayed here for one night. The check-in was super fast and it was my friends birthday and the team members gave her a box of chocolate. I thought that was very nice of them to do. The room was clean but it looked a bit dated. It was decent for a one night stay but I've definitely stayed at better hotels. For the price, I cannot complain. Staff gets 4 stars.
Business response:
Angela, thank you for staying at Extended Stay America. We are glad to know you had a good time here and were satisfied with all that we offer. We also appreciate your observation and have taken a note of the same. It was a pleasure hosting you and we hope to see you again soon. Sincerely, Hotel Management
Great room, needs to be updated but otherwise comfortable and clean. Only issue was our neighbors partied until 3:30. We did complain to the desk but they couldn't do much except call them, and of course they didn't answer their phone. Maybe a man should be on the night shift. It was an older woman who I wouldn't expect to go up to a room of drunk young rowdy people. She was very nice but not much she could do. They did let us have a late check out the next day which we very much appreciated. So overall it was a good visit.
Business response:
Linda, thank you for your kind review of Extended Stay America and letting us know you were comfortable in your room. However, we are sorry for the issues you had and regret the inconvenience it caused. Your feedback is of utmost value, and we will use it as a training tool to improve our customer service further. We hope to have another chance so we can make your next trip an exceptional one. Sincerely, Hotel Management
Things I Don't Like About Extended Stay Hotels... Room was okay, but the unbelievable stench from people cooking in their rooms verged on the nauseating, really. Room was comfortable enough and clean when we checked in. Every time we came and went the smell of the hallways and entrance was overwhelmingly bad.
Business response:
We appreciate you being our guest and sharing your feedback with us. Although you liked your well-maintained room, we apologize for the odor issue which compromised your stay. Your feedback is shared with our housekeeping team to revisit our deep cleaning process and make sure none of our guests are similarly impacted going forward. We have strict policies where we prohibit smoking so we appreciate you bringing this to our attention as we can address it appropriately Please consider giving us another opportunity to provide y... read more
Business response:
Vanderli, thanks so much for staying at Extended Stay America and for the feedback. We are glad to read you had a comfortable stay and that we met and exceeded all of your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
They overcharge my card They charge for the 2 night what already pay thru Expedia and the guy on the desk he tell me he going to extend my check out to 12 noon and went arrive to the hotel another person in the front desk tell me I was already check out and don’t be able go into the room and they make a refund but will be back on my card in the next 3 days
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the mix-up regarding your bill. As this review is anonymous, please contact our General Manager if you would like to further discuss your charges. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Business response:
Jenna, thanks so much for the five-star review of Extended Stay America. We are so pleased to know you loved everything about our hotel and that you had a great stay. It was a pleasure having you here, and we look forward to your next visit when in the area. Sincerely, Hotel Management
Business response:
Joy, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
BEST ECONOMIC CHOICE!!! When I arrived at the hotel later than expected and they still pleasantly served me and got me into a room ASAP! I suffer with an severe auto immune disease that requires me to cook my own foods so this hotel is an awesome place to choose for travel.
Business response:
Lionel, we appreciate you taking the time to review our hotel. Thanks for letting us know you liked our courteous service and found us to be a good value. On behalf of everyone here at Extended Stay America, we invite you to stay with us again the next time you visit our area. Sincerely, Hotel Management
Spent a week there. I had to request a room change because my first room smelled Iike cigarette smoke (even though it's a non-smoking hotel). DJ gladly changed me to a new super clean room!
Business response:
Mark, thank you for choosing for Extended Stay America for your visit to our city. We apologize for the odor issue in your previous room, but we are also pleased to know our staff changed your room immediately and made sure your stay a great one. It was a pleasure to have you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 4.1 star rating with 1,006 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.