Extended Stay America - Philadelphia - Cherry Hill

Business response:

George, thank you for taking the time to review Extended Stay America. We are sorry for any inconvenience you had while you were here. We hope the rest of your stay was a pleasant one. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Jonie, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

April, thank you for being our guest at our hotel. We are glad to read you were pleased with the service offered by our staff and that our location was convenient for your needs. It was a pleasure hosting you, and we hope to serve you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your overnight stay at Extended Stay America and for the feedback. We are thrilled that you had an excellent experience, and the next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management 

Business response:

Keshi, thank you for being our guest and for sharing your feedback. We are happy you enjoyed your overall stay. However, we are sorry we missed meeting some of your expectations and regret if any inconvenience caused. Thanks again, and we hope you will visit us when in our area. Sincerely, Hotel Management 

Business response:

Thanks so much for the four-star rating of Extended Stay America. We are thrilled to see you loved everything we offer and that you had a wonderful stay. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management 

Business response:

Thank you for your rating. Although you were overall pleased with your stay, we are sorry we missed meeting some of your expectations. We hope to have another chance so we can serve you better. Sincerely, Hotel Management 

Business response:

Janna, thank you for choosing to stay with us and for taking the time to give feedback. We are glad to read you had an overall pleasant visit and liked some aspect our hotel. Having said that, we apologize that the toilet was not functioning properly while you were here. We have an ongoing maintenance schedule to stay on top of equipment issues, so we regret this occurred during your stay. We have corrected the problem so that none of our guests are inconvenienced going forward. Thank you again for your valuable feedback, an... read more

Business response:

Thank you for choosing to stay at our hotel. We are sorry for the inconvenience you experienced due to the smoke smell while being here. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Mana... read more