Extended Stay America - Philadelphia - Horsham - Welsh Rd.

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a comfortable stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Pauline, we are so glad you enjoyed your time at Extended Stay America. Thank you for the nice review, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, ​​​​​​​Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. ​​​​​​​ Sincerely, Hotel Management 

Business response:

Thank you for your review online. We are pleased that you enjoyed your overall stay at our hotel. However, we are sorry that you had some service issues in your suite, as this is unacceptable by our standards. We have shared these concerns with our Director of Housekeeping and staff, and we are taking action to ensure that we do not repeat these issues in the future. We hope you will consider us again when you return to the area in the future to allow us to provide you with a much better experience. Sincerely, ​​​​​​​Hotel ... read more

Business response:

Andrea, we appreciate you choosing to stay at Extended Stay America. It is good to know you liked our well-kept property, but we regret any inconvenience caused to you while reaching here. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Tarik,thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Donavalisha, thanks for evaluating your visit to our hotel. Although you liked certain aspects of your stay, we apologize for the cleanliness issue in your previous room. Please be assured that remedial steps by our housekeeping team are underway to ensure such problem don’t happen again. Counting on your kind generosity to accept our apology, we hope you and your family will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your stay. We are pleased you enjoyed our excellent location and we are fortunate to have so many choices for shopping and dining nearby. We look forward to welcoming you again whenever your travels bring you back to our area. Sincerely, Hotel Management