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Extended Stay America - Phoenix - Airport
- Hotels
- Phoenix, AZ
About this business
Location details
3421 E. Elwood St., Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A good place to stop for the night. I did not like that I had to ask for a coffee pot and coffee.
Business response:
Thank you for your positive review of the Extended Stay America. We are glad you had a comfortable stay and found our property convenient during your visit. However, we regret your disappointment with our hotel policy and that the inconvenience it caused. Thank you again for visiting us, and we hope to serve you again in the future. Sincerely, Hotel Management
I loved having a kitchen in the room but wish the hotel had a pool.
Business response:
All of us here at Extended Stay America are thrilled to hear you loved your stay with us! We appreciate you mentioning how convenient it was to have a kitchen in your room as this is an important feature to many travelers staying for multiple nights. We like to think we provide the perfect home away from home for our guests and I'm glad you agree! It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
I liked the room layout and having a kitchenette. I did not mind the lack of housekeeping. The problem for me with this particular location was having to be on the 2nd floor instead of the 3rd because at least half of it is smoking. I hate being able to hear people walk around and this took place every day of the eight days I was there. I asked to be placed in a quiet area but could hear people going in and out of the stairway because that door would slam. It was also very easy to hear noise from the hallway and when water w... read more
Business response:
Thank you for being our guest. We're glad to know you liked the setup of your room and that you were pleased with our affordable rates. However, we're sorry we were unable to accommodate your request and the smoke smell you experienced while you were here. Your feedback has been shared with our housekeeping team, and 'we're working with them so we can redouble our efforts to remove the odor from our property. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport
How is Extended Stay America - Phoenix - Airport rated?
Extended Stay America - Phoenix - Airport has a 3.3 star rating with 3,205 reviews.
When is Extended Stay America - Phoenix - Airport open?
Extended Stay America - Phoenix - Airport is open now. It will close tomorrow at 12:00 a.m.