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Extended Stay America - Phoenix - Mesa
- Hotels
- Mesa, AZ
About this business
Location details
455 W. Baseline Rd., Mesa, AZ, 85210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator did not work/carried 5 bags up and down 3 flights of dtairs/room smelt like dog urine/light in did not work/went to bathroom in dark/a/c barely worked/seems like the 1st floor is all section 8 housing/a real dump/pictures on web site do not reflect reality/absolutely don't reccomend this place/HORRIBLE
Business response:
Dear Don, Thank you for taking the time to share your thoughts. We are very sorry that your visit was affected by the challenges you described, from equipment not functioning properly to the overall condition not meeting your expectations. Your concerns are being shared with our team so that improvements can be prioritized. We understand how frustrating this must have been and regret that your experience did not reflect the welcoming environment we strive to provide. Your feedback is invaluable, and we hope you might conside... read more
Are ok
Manager rude slow to provide accommodation
Gross carpet in the room. Sticky something on carpet area by the bed. Swivel chair for desk in the room dirty with mystery stains. Smell of smoke in my non-smoking room was so strong that I had to wear a mask because I am allergic. Ended up having to sleep overnight in my car because I could not stand the smell. Refused to even give me a refund for this terrible "experience".
Caution before booking. Very minimal amenities. No ice maker, no necessary items for kitchen. Smoke alarm went off 3 times in middle of the night. No pool or lobby area. Very minimal breakfast and one morning no coffee made. Hotel for out of town workers, not families.
Business response:
Dear Mary, Thank you for taking the time to share your experience. We’re sorry your stay didn’t offer the comfort and convenience you were hoping for. We understand how frustrating it can be when basic expectations aren’t met, especially when traveling with family. To help maintain cleanliness for all guests, we keep dishware at the front desk and are happy to bring it to your suite whenever you need it. Also, our kitchens are fully equipped with full-size refrigerators that include ice trays for your use, which is why we do... read more
This place is so runned down. Everything is out dated. The kitchen area needs major upgrading. The towels were all dirty and disgusting with sunflowers seeds all up in it. The furniture is completely old. The light shades weren’t even at all. The closet door was a shower curtain. Carpet had so many stains along with the window curtains, which are so out dated as well. So many holes in the walls. The front desk agent was more concerned with flirting with the guy standing there. So many people walking around outside, felt very... read more
Business response:
Dear Tiffina, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered with the room’s condition and cleanliness. Providing well-maintained, comfortable accommodations remains a top priority, and your comments have been shared with our housekeeping and maintenance teams for prompt attention. We also take guest safety seriously and have measures in place, including a dedicated security team and collaboration with the local police department, to help ensure a secure environmen... read more
Room smelled like skunk. Was weird liquid stains on the walls. Surface where dirty. Homeless people smoking right outside the lobby doors.
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. Unfortunately, the public area and the environment outside the hotel are not under our control or influence. We strive to ensure that any disruption for our guests is mitigated to the bes... read more
Frequently asked questions about Extended Stay America - Phoenix - Mesa
How is Extended Stay America - Phoenix - Mesa rated?
Extended Stay America - Phoenix - Mesa has a 3.3 star rating with 2,077 reviews.
When is Extended Stay America - Phoenix - Mesa open?
Extended Stay America - Phoenix - Mesa is open now. It will close tomorrow at 12:00 a.m.