Extended Stay America - Piscataway - Rutgers University

Business response:

Thank you for staying with us and for taking the time to post a review.We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age.We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Thank you again, and we hope to redeem ourselves on your next visit. Sincerely, Hotel Management 

Business response:

Robert, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

David, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are happy to see your rating as it states you had a nice time, but we are sorry we missed meeting some of your expectations. We value your feedback and hope to see you soon. Sincerely, Hotel Management 

Business response:

Jamal, it is lovely to read your positive review of your stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you again for being our guest, and we look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the smoke smell you experienced and the cleanliness issues you encountered in your rooms. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope you will consider giving us a second chance the next time you are in Piscataway. Sincerely, Hotel Management 

Business response:

Bill, thank you for being our guest. We're glad to know you were pleased with the service provided by our associates and that we're sorry for your disappointment with the size of your accommodation. Kindly note, we have different room types and sizes available, and we are always glad to recommend a room that will best meet your needs. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management