Extended Stay America - Portland - Beaverton

Business response:

Dear Guest, Thank you for your wonderful feedback and for recommending our location. We are delighted to hear that you had a pleasant stay and that our front desk team was helpful during your visit. It is also great to know that you found your room clean and comfortable. At Extended Stay America, our team works hard to provide a welcoming and enjoyable experience for all our guests, and your kind words truly motivate us. We appreciate you choosing to stay with us and sharing your experience. We look forward to welcoming you ... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to know that much of your stay met expectations. However, we sincerely regret the concern you had about the appliance's condition. Please accept our apologies for this oversight, as we understand how important thorough preparation is to guest comfort. Your comments have been shared with our housekeeping team to reinforce attention to detail and ensure improvements are made. We truly value your input and hope you will consider returning in the fu... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for sharing your pleasant experience. We’re delighted to see that you enjoyed our convenient location and found our rooms comfortable. Further, we greatly appreciate you noting the attentiveness of our staff. Your kind feedback means a lot to our team, and we look forward to welcoming you back for another enjoyable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We’re grateful you recognized the courtesy of our team and appreciate you choosing to stay with us. Please accept our apologies for any concerns caused by parts of your experience, as guest comfort and peace of mind are very important to us. Your comments have been shared internally for review. We hope you will consider returning in the future, giving us the opportunity to provide a more reassuring and enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your thoughts following your recent visit. We appreciate all feedback, as it helps us continue refining the experience we offer. Our goal is to provide a comfortable, welcoming environment for travelers, whether staying briefly or for a longer visit. Your perspective has been noted and shared with our team as we focus on ongoing improvements and service consistency. We are glad you chose to stay with us and hope you will consider returning in the future, giving us another op... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We regret that the lack of hot water during your stay caused inconvenience, as this is not the experience we aim to provide. Please accept our apologies for the disruption. Your comments have been shared with our team for review and appropriate follow-up. Guest comfort remains a priority, and we are committed to ongoing improvements. We hope you will consider staying with us again so we may provide a more comfortable and seamless experience in the future. Sinc... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America and sharing your experience. We’re happy to know you enjoyed the calm and peaceful atmosphere during your stay. It’s always our goal to provide a relaxing environment for our guests, and we appreciate you choosing to stay with us. We hope to welcome you back again soon. Sincerely, Hotel Management