Extended Stay America - Portland - Beaverton

Business response:

Dear Steven, Thank you for your feedback. We're glad we could accommodate you for a last-minute stay and provide a good night’s rest. We understand how important comfort and convenience are, especially when plans change unexpectedly, and we’re pleased we could meet your needs. If there’s anything we could have done to make your stay even better, we’d love to hear more so we can continue improving. Our team is always here to ensure a smooth and pleasant experience. We appreciate you choosing Extended Stay America on short not... read more

Business response:

Dear Jazmine, Thank you for taking the time to share your thoughts about your recent stay at Extended Stay America. We are glad the in-room amenities were helpful during your stay. That said, it's disappointing to hear that the cleanliness did not meet expectations. A well-maintained space is essential to ensuring guest comfort, and your comments have been shared with our housekeeping team for immediate attention. We are continuously working to improve our standards and appreciate your feedback as it helps guide those effort... read more

Business response:

Dear Howard, Thank you for taking a moment to share your thoughts. We are glad your stay aligned with what you anticipated. While it’s always our goal to exceed expectations, we appreciate knowing that your experience met the standard you had in mind. Your feedback is valuable as we continue to find opportunities to enhance the guest experience. We hope to welcome you again and provide an even more satisfying visit in the future. Sincerely, Hotel Management 

Business response:

Dear Lassie, Thank you for taking the time to leave a review. While there were no specific comments provided, we hope your stay met your expectations and that you found our accommodations and service satisfactory. Guest feedback, even brief, is always appreciated as it helps us ensure a consistent and comfortable experience for everyone. Should you have any suggestions or concerns in the future, we welcome your input. Thank you again for choosing us, and we look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Dear Alona, Thank you for your kind feedback! We're thrilled to hear that our front desk staff made a positive impression and that you found your room clean and comfortable. It's great to know our convenient location near shops and restaurants added to your stay. We take pride in providing a welcoming and enjoyable experience for every guest. Your appreciation motivates our team to continue delivering excellent service. We look forward to hosting you again at Extended Stay America soon! Sincerely, Hotel Management