Extended Stay America - Portland - Beaverton

Business response:

Thank you for choosing our hotel and for sharing your experience with us. We appreciate your feedback and will use it to make improvements to our services. We have shared your comments with the appropriate individuals to make the necessary adjustments. We hope that we will have another occasion to meet your expectations and to welcome you back. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We are glad to know you had an overall pleasant visit and liked our location. However, we are sorry that our hotel policy was not shared to you at the time of check-in. We would also like to inform you that, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. Towels are exchanged at the front desk and it’s complimentary. It was a pleasure hosting you, and we hope to ... read more

Business response:

Janet, thanks for the kind review of Extended Stay America and recommending us to others. We are glad you had a comfortable stay with us and were impressed with our ideal location close to many interesting spots in our city. However, we are sorry you weren’t happy with our grab-and-go breakfast offerings wasn't to your satisfaction. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Thanks for the wonderful feedback. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all the aspects of your stay. It was so good to have you at Extended Stay America, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your perfect rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your vacations. We are glad you had a pleasant time here, but we are sorry for your disappointment with our breakfast service. We value your feedback as it will help us improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad you had a pleasant time here and that you liked our overall service. That being said, we apologize for the poor service you experienced from one of our associates and assure you this has been addressed. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management