Extended Stay America Premier Suites - Bluffton - Hilton Head

Business response:

We were delighted to read about your memorable stay at Extended Stay America. We want you to feel "at home" here, and we strive to make your stay as comfortable as possible. Thank you for highlighting our friendly service and refreshing accommodations. We appreciate your kind review and hope to be your first choice every time you visit the city. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America and for the wonderful feedback. We are delighted to know you had a great time with us and that you and your wife were impressed with our spotless accommodations. It was a pleasure hosting you both, and we cannot wait for your next visit. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America for your stay and sharing your review. We are thrilled to know you had a comfortable stay at our well-maintained property and that you liked the excellent value we offer. It was a pleasure serving you, and we hope to see you soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your evaluation. We understand your disappointment with breakfast not being available and are sorry for the inconvenience caused to you. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. We once again are sorry as you were not well-informed and hope you will give us a chance to improve your impression of us in the future. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Nicole, thank you for your glowing review of Extended Stay America. We are delighted to know you were impressed not only with our refreshing property and immaculate suites but also with the prompt service provided by our associates. It is also a pleasure to read that you had a swift check-in experience with us. We appreciate your fantastic rating, and we look forward to hosting you again for another great stay. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize if we fell short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Michelle, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management