Extended Stay America Premier Suites - Boise - Meridian

Business response:

Dear Guest, Thank you for sharing your feedback. We are delighted to know that our team provided warm and attentive service during your visit. However, we regret that the breakfast offerings did not meet your expectations. Your comments have been shared with our management team as we continually seek ways to enhance the guest experience. We truly appreciate your input and look forward to welcoming you back for a more enjoyable stay in the future. Sincerely, HotelManagement 

Business response:

Dear Guest, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast did not meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, It is wonderful to hear that you found your stay cozy and comfortable! At Extended Stay America, we’re delighted to know you enjoyed the relaxing atmosphere we aim to provide for every guest. Your kind words mean a lot to our team, and we look forward to welcoming you back soon for another pleasant and restful visit. Sincerely, Hotel Management 

Business response:

Anastasiya, thank you for sharing your experience. We're glad you enjoyed your stay at Extended Stay America Premier Suites - Boise - Meridian, especially our friendly team and clean rooms. We appreciate your feedback on the beds and amenities, as well as your patience with the elevator. We look forward to welcoming you back on your next visit. 

Business response:

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear how much you enjoyed the bed—it’s wonderful knowing you had such a restful night! Providing a cozy and relaxing space is always our goal at Extended Stay America. We look forward to welcoming you back soon for another comfortable and refreshing stay. Sincerely, Hotel Management 

Business response:

janae, thank you for sharing your thoughts. We’re glad to hear you found your accommodations comfortable and appreciated the cleanliness. Your feedback about the beds and breakfast options is helpful and will be reviewed by our team. We hope you'll consider staying with us again. 

Business response:

Dear Guest, Thank you for the high rating and for letting us know about your experience. We understand how important a good morning start is for our guests, and we do offer breakfast; however, we regret that you missed out. Your comments will be shared appropriately to enhance communication so future guests do not face the same issue. We hope you will return to stay with us another time; it was a pleasure hosting your visit. Sincerely, Hotel Management 

Business response:

Melissa, thank you for sharing your feedback. We're delighted you enjoyed our clean rooms, convenient amenities, and helpful team members. Your comments are appreciated and help us continue to create a welcoming experience for all our guests. We hope to see you again soon. 

Business response:

Glenda, thank you for sharing your feedback. We're sorry your experience wasn't as expected, and your comments are helpful as we look for ways to improve. We appreciate you choosing to stay with us.