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Extended Stay America Premier Suites Charlottesville
- Other
- Charlottesville, VA
About this business
Location details
3400 Berkmar Drive, Charlottesville, VA, 22901, United States
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We needed a one night stay and the front desk woman by the name of Vita I believe went anove and beyond with every single thing we needed. And I mean above and beyond. Stay there, you won’t regret it.
Business response:
Dear Paul, Thank you for taking the time to leave such wonderful feedback about Extended Stay America. It’s wonderful to hear that Vita made such a positive impact during your short stay. We are proud when our team members go the extra mile to assist guests and create memorable experiences. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management
Comfortable Nice and quiet. The 2 that checked me in were amazing. They treated me great and very respectful. The rooms were spacious. The full size refrigerator with a freezer is a plus. Rooms were very clean. Everyone was pleasant. Definitely will return
New and accommadating
Business response:
Dear Francelia, We are so glad to hear you found your stay to be refreshing and welcoming! It’s always great to know when our guests feel well taken care of. Thank you for choosing us—we truly appreciate your kind words. We hope to see you again soon for another enjoyable visit at Extended Stay America, and we’ll be ready to make your next stay just as comfortable! Sincerely, Hotel Management
Brand New facility. Very clean but some paint smell
Good night’s sleep The room was nice and clean. It would have been nice to know that I needed to request a coffee maker before I figured that out on my own. The TV in the room did not work. There were issues with The WiFi; however, I was exhausted from a long drive for a college visit for my son so definitely a nice room very clean for a place to sleep and also shower in the morning. Overall not bad.
The staff was excellent and very friendly! The room was clean and exactly what we needed. I booked on Expedia, and there was no mention of the $25 pet fee, so that was a surprise, but no fault of Extended Stay. If there’d been salt and pepper on the breakfast bar, our visit would’ve been perfect. I highly recommend this property!
Business response:
Dear Christopher, We are so glad to hear that our team made a great impression and that your accommodations were just right for your stay. We appreciate your understanding regarding the pet fee and will keep your breakfast suggestion in mind as we look to enhance the guest experience. Thank you for the kind words and recommendation — we look forward to welcoming you back to Extended Stay America! Sincerely, Hotel Management
Great stay. Property check in closes at midnight, I called the staff to let them know we got caught in traffic and wanted to check in over the phone- very accommodating and helped do this. Staff very nice and pleasant. Hotel newly finished in the last month and it SHOWED. SO CLEAN. Beds were nice. Price was great. Def would stay again even tho it’s not directly off the exit. A++++ Only downside was breakfast was not really breakfast. Nothing to drink besides coffee. Basically grab and go- muffins, granola bars, some self mad... read more
Business response:
Dear Samantha, It’s great to hear our team was able to assist with your late arrival and that the fresh updates and overall comfort stood out during your stay! We’re especially glad the cleanliness and value made a positive impression. Thank you for your thoughtful feedback about the morning offerings. We are sorry that our complimentary grab-and-go breakfast selections didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can impro... read more
Frequently asked questions about Extended Stay America Premier Suites Charlottesville
How is Extended Stay America Premier Suites Charlottesville rated?
Extended Stay America Premier Suites Charlottesville has a 4.3 star rating with 476 reviews.
When is Extended Stay America Premier Suites Charlottesville open?
Extended Stay America Premier Suites Charlottesville is open now. It is open 24/7.