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Extended Stay America Premier Suites - Colorado Springs - South
- Hotels
- Colorado Springs, CO
About this business
Location details
4060 Center Park Dr, Colorado Springs, CO, 80916, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You billed me when I got to hotel and was turned away. I was told there was nothing in my name it had been cancelled. I will be filing a BBB complaint and a complaint with police and with attorney general. You stole my money.
Tv was not working in the room . Room floor was very dirty. They does not have HOT breakfasts.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet expectations and regret the inconvenience caused by the issues you experienced. We understand how disappointing it must have been to encounter a non-functioning TV and a room that did not feel properly prepared. Additionally, we apologize for any confusion regarding breakfast options. Your comments are important to us and will be shared with our team so we can make appropriate improvements to both room maintenance and guest se... read more
I booked for 10 nights After a week I asked for a cleaning. I asked two times at the desk. I was assured I was scheduled. Then promised it would be done on Monday after it wasn’t done. I talked with the manager and he had no idea or explanation for me. He said he would take care of the problem but never did. My room was never cleaned. No fresh towels or linens. I too trash out 3 times. Never had such experience in 60 years of travel. This is surely a NO STAY brand
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We understand the frustration caused by the lack of housekeeping follow-through and unmet commitments despite multiple requests. It is very unusual for our team to be unresponsive to a guest's needs when made aware of an issue, and typically, our housekeeping staff works hard to deliver outstanding service. This situation will be shared with our leadership to ensure commitments are fulfilled, and rooms receive proper care throughout longer stays. Guest comfort and rel... read more
Parking feel sage
Business response:
Dear Guest, Thank you for sharing your experience. We are pleased that the parking area provided a sense of safety and reassurance during the visit. Relaxation of the mind is an important part of a comfortable stay, and we look forward to welcoming you back in the future. Sincerely, Hotel Management
light in bathroom didn’t work microwave didn’t work no clean towels
Business response:
Dear Guest, Thank you for sharing this feedback regarding your stay. We understand how inconvenient it can be when basic room features are not available as expected. These concerns are taken seriously and will be shared with our maintenance and housekeeping teams to improve readiness and response. We appreciate you bringing this to our attention, as it helps guide improvements moving forward. We would welcome the opportunity to provide a smoother experience during a future visit. Sincerely, Hotel Management
Room was comfortable. Bathroom lighting is poor. Expedia has totally screwed EVERYTHING up!!
Business response:
Dear Guest, Thank you for your feedback. We are glad the room was comfortable, though we understand the bathroom lighting could have been better. We will share your concern with the approation team. Additionally, we regret any complications caused by the booking process and suggest reaching out to the travel platform’s support team to resolve any issues. We appreciate your understanding and hope to provide a smoother experience during your next visit. Sincerely, Hotel Management
Light in the bathroom wasn't working. Very limited breakfast, hardly worth mentioning.
Business response:
Dear Paul, Thank you for taking the time to share your experience. We strive to provide a welcoming environment where every detail contributes to a positive stay. Therefore, we apologize for the inconvenience with the bathroom light and the limited breakfast offerings. Your observations help us identify opportunities for improvement, and your concerns will be shared with our team to ensure maintenance issues are addressed promptly and to explore ways to enhance the breakfast experience for our guests. We hope to welcome you ... read more
We had to wait for 10 min when we got there for the front desk staff to check us in. The free “breakfast” was just packaged muffins and I had to ask to brew more coffee so I had to come back. It was clean but not the best place I’ve stayed at.
Check out and refund policies are garbage! This place is awesome if you’re in the area. However, the reason I gave my star rating is due to their refund policy. I was originally planning on staying two days however logistics require me to be somewhere else after the first day I was told because I booked through Hotels.com or via their app, I was not able to cancel my reservation even though I was not staying at the hotel and was going to check out early. Essentially in order for me to leave, I would essentially be giving up ... read more
Frequently asked questions about Extended Stay America Premier Suites - Colorado Springs - South
How is Extended Stay America Premier Suites - Colorado Springs - South rated?
Extended Stay America Premier Suites - Colorado Springs - South has a 4.4 star rating with 412 reviews.
When is Extended Stay America Premier Suites - Colorado Springs - South open?
Extended Stay America Premier Suites - Colorado Springs - South is closed now. It will open at 9:00 a.m.