Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach

Business response:

Dear Michel,Thank you for your positive feedback. We are delighted to hear that everything met your expectations during your stay. We look forward to welcoming you back for another exceptional experience.Sincerely,Hotel Management 

Business response:

Dear Jeff,We sincerely apologize for the issues you encountered during your stay. The presence of pests and maintenance concerns, such as the stained tub and malfunctioning faucet, are unacceptable and do not meet our standards. We regret that these matters were not addressed promptly, despite your requests. Please be assured that we are taking immediate action to resolve these issues and enhance our services. We value your feedback and hope to have the opportunity to provide you with a more comfortable experience in the fut... read more

Business response:

Dear Kim,Thank you for your feedback. We sincerely apologize for the confusion regarding the advertised breakfast and for any inconvenience this caused during your stay. While our grab-and-go breakfast is basic, we understand the importance of a breakfast to start a day. Your concerns are important to us, and we will review our listings and communication to ensure accurate information is provided to our guests. We appreciate your understanding and hope to welcome you back for a better experience in the future.Sincerely,Hotel... read more

Business response:

Dear Patricia,Thank you for your kind review! We are pleased to hear you enjoyed the peaceful atmosphere and convenient location of Extended Stay America. We look forward to welcoming you back soon!Sincerely,Hotel Management