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Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1200 FAU Research Park Blvd., Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We check-in everything was fine but, when we went to bed something was biting me when i awoke i had welts on my arms. I went down to complain to the front desk. The person on the front desk saw the welts on my arm talked to someone and we were placed in another room the next day. Meanwhile I did not get much to no sleep at all. I think i should get some of my money back. The rest of the stay was good and i did sleep the next nite.
Business response:
Dear Sandra, Thank you for your feedback. We are sorry to hear about the discomfort you experienced and appreciate you bringing this to our attention. We take such matters seriously and are committed to ensuring a pleasant stay for all our guests. We hope you will consider giving us another chance in the future to provide a more comfortable experience. Sincerely, Hotel Management
Convenient
Extended Stay America Premier Very nice hotel. There are no frills but its clean, quiet, convenient & affordable. Best of all the front desk staff Federico & another young lady who's name I didn't get were super cool when my first room's a/c didn't work. And on a Friday night...pretty great compassionate looking out for just some random guy.
Business response:
Dear Guest, It is wonderful to hear that our team, especially Federico, made such a positive impression during your stay at Extended Stay America. We are glad we could turn things around quickly and ensure your comfort, especially on a busy night. Your kind words mean a lot, and we truly appreciate you choosing us. We hope to welcome you back soon for another smooth and enjoyable visit. Sincerely, Hotel Management
Most of the hotel receptionists were friendly, smiling, and very helpful. One was grumpy and seemed anoyed with questions. Breakfast is minimal but adequate to meet the need of a quick start.
The property is a well maintained, older property and the accommodations were acceptable. The breakfast options were coffee or tea, some fruit, and instant oatmeal packets, very limited.
Business response:
Dear Guest, We are glad you found the property well-kept and that your accommodations met your needs during your stay. While the morning offerings are simple, we truly appreciate your perspective and will keep your feedback in mind as we look for ways to enhance the guest experience. Thank you for choosing Extended Stay America — we hope to welcome you back on your next visit! Sincerely, Hotel Management
Great customer service
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach
How is Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach rated?
Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach has a 3.6 star rating with 1,760 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach open?
Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.