Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach

Business response:

Dear Juan, Thank you for reviewing your recent stay at our hotel. We are continually striving to ensure that our guests are receiving the exceptional hospitality and accommodation they deserve. Therefore, we sincerely regret that we couldn't meet your expectations. We will use your valuable feedback to improve our services moving forward. It was a pleasure hosting your visit, and we hope you will revisit us for a more enjoyable experience.Sincerely,Hotel Management 

Business response:

Dear Rodolfo, Thank you for being our guest and reviewing our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management 

Business response:

Dear Francisco, Thank you for staying with us and sharing your review. Our goal is to provide an exceptional experience to all our visitors, so we apologize if your stay was anything but perfect. We are constantly striving to improve our guest's experience, and we hope you will revisit us to enjoy the outstanding service and accommodation you should have experienced during this visit.Sincerely,Hotel Management 

Business response:

Dear Melvin, Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Suzanne, Thank you for the candid review. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with our leaders and use them for future improvements. We also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We hope you give us another opportuni... read more

Business response:

Dear Faroule, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management