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Extended Stay America Premier Suites - Greenville - Spartanburg - I-85
- Hotels
- Duncan, SC
About this business
Location details
165 Deacon Tiller Ct, Duncan, SC, 29334, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again We booked 2 rooms. I made the booking. I put one room in a different persons name. That person had an emergency and couldn't make it. They then decided that we couldn't get that room and wouldn't allow me, the person who made and paid for the booking to change it so I had to rent a third room. As well Hotels.com com wouldn't give me my money back as well. So I ended up paying almost 3 hundred dollars for nights and rooms that we could not use. This is akin to theft from Extended Stay and Hotels.com. Terrible serv... read more
Business response:
Dear Justin, Thank you for sharing your thoughts on your recent reservation. We were very disappointed to read your comments. The care of our guests is of utmost importance to us. We are looking into this matter, and we appreciate your patience. Feel free to connect with us directly with any additional details that may be helpful to their investigation. We hope to welcome you back soon.Sincerely,Hotel Management
The hotel itself was very nice but the staff showed favoritism and was very judgemental and unfair. Made me leave bc of a butt kissing alcoholic employeeevtrying to get brownie points and make herself look good by telling false information about me and running to the managervsaying o had too muchbtraffic one night. Mind you thats one freaking night out of several months worth of nights i had stated herebin this hotel with absolutely zero visitors and no kind of drama or attention to me or my room at all. Bit bc i had a coupl... read more
Business response:
Dear Christy, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Considering this a rare incident, please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Too bright lights in the room. Beds are uncomfortable.
Business response:
Dear Timothy, Thank you for reviewing our hotel. It is always our priority to keep our guests happy and comfortable with the services offered. We are sorry for the inconvenience, and we will check with the team to find out what went wrong and take steps to improve. Our front desk can help you to solve such issues. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management
Air conditioner never got below 74 degrees and it was on full blast. Called down and they said they didn't have anyone to help us because everything was under warranty with maintenance per Kim at the desk. She did day we could change rooms but we were fully unpacked. Water leaked in the sink in kitchen area we just put a towel down.No water pressure in shower.Boris should walk away from the immediate entrance/Exit to smoke so non smokers do not have to breathe smoke. Rooms and general property are immaculate clean. Well done... read more
Business response:
Dear Leah, Thank you for choosing us, and we appreciate the remarks for the housekeeping team for the great work done. We continually strive to deliver a satisfying visit for our guests. Therefore, we sincerely regret falling short of your expectations and our usual service standards. Please know that maintaining a comfortable atmosphere and ensuring the well-being of our guests are our main priorities. The issues you experienced are unacceptable, and we are committed to addressing them with our team to prevent future occurr... read more
When we first checked in we met Borris who was of no help in when we asked for recommendations for places to eat. He said " go right then left you will find something, " he never the following few days even looked up when we passed the desk. The girls however were very nice and helpful. The room was clean because it was new but did have a horrible smell. Finally tracked it down to the cheap shelfs they had instead of a dresser. The bed wasnt comfortable and the sheets felt like sandpaper. But the worst was the light ventilat... read more
Business response:
Dear Karen,Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We would like you to allow us to host an... read more
The staff there was the best part of the hotel, the appliances overheat and shut off, poor electricity couldn’t charge our stuff or play Xbox or ps5, the staff was the best part of this hotel
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Greenville - Spartanburg - I-85
How is Extended Stay America Premier Suites - Greenville - Spartanburg - I-85 rated?
Extended Stay America Premier Suites - Greenville - Spartanburg - I-85 has a 4.3 star rating with 300 reviews.
When is Extended Stay America Premier Suites - Greenville - Spartanburg - I-85 open?
Extended Stay America Premier Suites - Greenville - Spartanburg - I-85 is open now. It will close tomorrow at 12:00 a.m.