Extended Stay America Premier Suites - Greenville - Woodruff Road

Business response:

Dear Guest, Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. Please accept our apologies for any inconvenience caused. Your insights have been instrumental in identifying areas necessitating further attention, and we are fully committed to taking appropriate measures. We eagerly anticipate your future visits, allowing us to showcase the exceptional experience for which we are ren... read more

Business response:

Dear Vladimir, Thank you for sharing your experience with us. We're pleased you found the bed and pillows and the bathroom convenient. However, we apologize for any discomfort caused by the room temperature and noise and regret not meeting your expectations with the breakfast offerings. Your feedback will be shared with appropriate individuals for future improvement. We're committed to enhancing our services and hope to provide you with a more satisfying experience in the future. Thank you for sharing your thoughts with us.S... read more

Business response:

Dear Latravius, Thank you for choosing Extended Stay America and for sharing your positive feedback with us. We're thrilled that you enjoyed your stay and that our property and service met your expectations. Your kind words will be shared with our team, who will be delighted to hear about your satisfaction. We look forward to welcoming you back next time you're in the area. Sincerely,Hotel Management 

Business response:

Dear Miguel, Thank you for choosing to stay with us. We hope you had a pleasant experience overall. However, we want to apologize for the issues that kept it from being perfect, especially concerning our breakfast. We will forward your valuable feedback to the relevant leaders to explore ways of enhancing our breakfast experience. We hope you will give us another try so we can provide you with a much-improved experience.Sincerely,Hotel Management 

Business response:

Dear Robert, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the noise coming from the upper floors. You deserve a peaceful environment, and we regret that this impacted your experience. We will share your insights with the appropriate individuals to minimize such disruptions in the future. We hope this isolated instance will not keep you from returning in the future, as we'd be grateful for the opportunity to show you the satisfying visit you deserve.Sincerely,Hotel Manage... read more