Extended Stay America Premier Suites - Greenville - Woodruff Road

Business response:

Dear Latravius, Thank you for choosing Extended Stay America and for sharing your positive feedback with us. We're thrilled that you enjoyed your stay and that our property and service met your expectations. Your kind words will be shared with our team, who will be delighted to hear about your satisfaction. We look forward to welcoming you back next time you're in the area. Sincerely,Hotel Management 

Business response:

Dear Miguel, Thank you for choosing to stay with us. We hope you had a pleasant experience overall. However, we want to apologize for the issues that kept it from being perfect, especially concerning our breakfast. We will forward your valuable feedback to the relevant leaders to explore ways of enhancing our breakfast experience. We hope you will give us another try so we can provide you with a much-improved experience.Sincerely,Hotel Management 

Business response:

Dear Robert, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the noise coming from the upper floors. You deserve a peaceful environment, and we regret that this impacted your experience. We will share your insights with the appropriate individuals to minimize such disruptions in the future. We hope this isolated instance will not keep you from returning in the future, as we'd be grateful for the opportunity to show you the satisfying visit you deserve.Sincerely,Hotel Manage... read more

Business response:

Dear Jason, Thank you for taking the time to share your valuable feedback. Your insights regarding the room's layout and TV positioning are invaluable to us, and we will share your observations with our team for future enhancements. We always want our guests to have the best experience with us, and we regret any inconvenience you encountered during your stay. If you decide to stay with us again, we will make every effort to show you the seamless visit you deserve.Sincerely,Hotel Management 

Business response:

Dear Harvey, Thank you for staying at Extended Stay America and providing feedback. We are glad we could provide you with a quiet, clean place to relax and experience our friendly and thoughtful staff during this time. We hope if future visits to the hospital are necessary, we can host another exceptional stay at our hotel. Better yet, please revisit us for a comfortable and relaxing getaway without a visit to the hospital- we wish you all the best.Sincerely,Hotel Management