Extended Stay America Premier Suites - Melbourne - I-95

Business response:

Dear Chun,Thank you for taking the time to review your stay at Extended Stay America. We're thrilled to hear that you had a pleasant stay. It's always our goal to provide a comfortable and welcoming experience, and it's great to know we met your expectations. We are delighted you included us in your travel plans and hope you will be back to see us again soon.Sincerely,Hotel Management 

Business response:

Dear Guest,We're pleased that you found our property appealing overall. We're sorry that your initial accommodation did not meet expectations due to an unpleasant pet odor, and we regret any inconvenience this may have caused. While many guests appreciate our soft, plush bedding, we also understand that it might not align with everyone's comfort preferences. Furthermore, we regret that our breakfast offerings did not meet your expectations. Your feedback is incredibly valuable as we strive to refine our services, and we are ... read more

Business response:

Dear Brittany,Thank you for the wonderful comments regarding your time at Extended Stay America. We are pleased that you had a great stay and that our team made you feel welcome. It’s always a joy to provide a warm and friendly environment for our guests and their furry companions. We loved having you as our guest, and we hope to see you in the near future.Sincerely,Hotel Management 

Business response:

Dear Steven,Thank you for the fantastic review of Extended Stay America. We’re delighted that you were pleased with the cleanliness of our property and the quality of service provided. Our team strives to be as helpful and attentive as possible, and it’s wonderful to see their efforts reflected in your experience. Your positive feedback inspires us to continue delivering a welcoming and comfortable environment for all our guests. Thank you again for your kind words and recommendation. We look forward to your next visit.Since... read more