Extended Stay America Premier Suites - Melbourne - I-95

Business response:

Dear Susan, Thank you for sharing your experience with us. We apologize for the inconvenience you encountered with the damp bedding and lack of a safe in the room. Our team will review the issue with the air conditioning to ensure it doesn't affect guest comfort in the future. Regarding breakfast, we offer a grab-and-go option, but we understand it may not have met your expectations. We appreciate your feedback and will continue to explore ways to improve our services. We hope to welcome you back with a better experience nex... read more

Business response:

Dear Legna,Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity so we can show you the outstanding hospitality you deserve. Sincerely,Hotel Management 

Business response:

Dear John,Thank you for choosing our hotel! We're glad our convenient location near I-95 made your travel plans convenient. We appreciate your kind review and look forward to your next stay at Extended Stay America.Sincerely,Hotel Management