Extended Stay America Premier Suites - Melbourne - I-95

Business response:

Dear Guest, Thank you for sharing your experience. We are pleased to hear that our team made a positive impression with their welcoming and helpful service. At Extended Stay America, we believe that friendly staff play a big part in making guests feel at home. We appreciate your feedback and hope to have the opportunity to provide you with another comfortable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Carl, We're sorry you experienced an inconvenience with the elevator during your stay. We understand how important accessibility and ease of movement are, and we regret any disruption this caused. We will ensure our maintenance look in to this to resolve the issue as quickly as possible. We appreciate your patience and the opportunity to host you. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your ... read more

Business response:

Dear Guest, We are thrilled that your time with us was pleasant! Our location, services, and amenities, in conjunction with our dedicated team of hospitality professionals, help to create a memorable experience for our valued guests. Thank you for taking the time to share this. We enjoyed hosting your visit at Extended Stay America, and we look forward to seeing you soon. Sincerely, Hotel Management