Extended Stay America Premier Suites - Melbourne - I-95

Business response:

Dear Curtis, Thank you for being our guest at Extended Stay America. We're glad your visit went smoothly and that the accommodations met your needs. Providing a relaxing and hassle-free experience is always our goal, and it's rewarding to know we delivered during your time with us. Your feedback is appreciated, and we look forward to welcoming you again whenever your travels bring you back this way. Sincerely, Hotel Management 

Business response:

Dear Carol, Thank you for bringing this to our attention. While we’re glad your stay was satisfactory, we understand that certain activities around the property may have raised concerns. We’re sharing this observation with our team so we can monitor the area more closely to ensure a comfortable environment for everyone. Your feedback helps us stay aware and proactive. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management 

Business response:

Dear Michael, Thank you for the terrific review of Extended Stay America. We're glad to know you found the property clean and the team welcoming during your stay. Providing a comfortable environment with attentive service is something we strive for every day. We appreciate the opportunity to host you and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Dear Anel, We're glad to know the room and beds provided the comfort you needed for a restful stay. It's great to hear that the space itself met your expectations, though we understand the hallway odor impacted your impression. While we do welcome pets, we'll ensure that our team continues to work on maintaining a fresher environment throughout the property. We also appreciate your feedback regarding breakfast. We're grateful you chose to stay with us and hope to welcome you again under even better circumstances. Sincerely, ... read more

Business response:

Dear Zalena, We’re glad you found some aspects of your stay acceptable; however, we apologize for the condition of the room and the lack of energy you experienced at the front desk. Finding something as unsettling as what you described is not in line with our standards, and we understand how that would impact your comfort. Your comments have been shared with both our housekeeping and front desk teams to ensure more attention and care are given moving forward. We appreciate your feedback and the opportunity to improve. Please... read more