Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street

Business response:

Thank you for reviewing your stay. We are sorry you were unhappy with our breakfast offerings and that you were unaware of our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, your concern in regard to the grab-and-go breakfast will be shared with our brand leaders to determine new breakfast choices. We hope to host you back in th... read more

Business response:

Alfonso, thanks for evaluating your visit to our hotel. We apologize for as we didn’t explain our housekeeping policy to you upon arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We will make sure our front office team communicates this going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We are glad you liked most aspects of your stay, but we are sorry to read you found our breakfast less than satisfactory. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for the great review! We love knowing how pleased you were with our location and appreciated the easy access to the airport. Thank you for choosing the Extended Stay America. We hope you will make the same choice when your travels bring you back to Miami. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

We are glad you enjoyed your time at Extended Stay America. Thank you for the review and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management