Extended Stay America Premier Suites - Miami - Airport - Doral - 87th Avenue South

Business response:

Dear LUIS,Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing. Sincerely, Hotel Management 

Business response:

Dear Aline, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite, fully equipped kitchen, and our location. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. However, we want to apologize for not meeting your expectations concerning breakfast. We will address these concerns with our food and beverage team, as we always want to improve our guest experien... read more

Business response:

Dear German, We are grateful to have you as our guest and appreciate your positive feedback about our convenient location. However, we regret your disappointment that our grab-and-go breakfast options didn't meet your expectations. Your feedback will be shared with the appropriate leaders so they are aware of our guests' wishes regarding breakfast choices, which will assist them in determining future options. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city. Sincerely, ... read more