Extended Stay America Premier Suites - Miami - Airport - Doral - 87th Avenue South

Business response:

Dear Joannie, We appreciate your decision to stay with us and hope that your overall visit was satisfactory. Nevertheless, we sincerely apologize if any issues detracted from the perfection of your experience. Your choice of our hotel is greatly appreciated, and we eagerly anticipate your return to enjoy the outstanding experience for which we are renowned. Sincerely, Hotel Management 

Business response:

Dear Nikita, Thank you for your positive feedback! We’re delighted to hear that you found everything nice and clean during your stay. Our team takes great pride in maintaining high standards of cleanliness and comfort, and it’s rewarding to know that our efforts made a difference in your experience. We look forward to welcoming you back to Extended Stay America for another pleasant stay in the future. Sincerely, Hotel Management 

Business response:

Dear Ruben, Thank you for sharing your positive experience following your stay. We're delighted that you had an enjoyable time at our hotel; we appreciate you specifically mentioning our location! Your feedback is important to us, and we understand your perspective on pricing. While we strive to offer competitive rates for the quality of service we provide, we're grateful for your feedback. We hope to host you again in the future and provide you with another excellent experience. Sincerely, Hotel Management 

Business response:

Dear christoph, Thank you for sharing your feedback. We’re sorry to hear that our breakfast offerings did not meet your expectations and that the elevator issue impacted your stay. We are actively working on improving our breakfast selection and addressing maintenance concerns to enhance our guests' experience. Your comments are valuable and will be used to make necessary improvements. We hope to have the opportunity to provide a better experience during your next visit. Sincerely, Hotel Management 

Business response:

Dear CARDONA, Thank you for your feedback. We’re glad you enjoyed our service and location. We apologize for any disappointment regarding the breakfast offering. Your comments about better clarity in our breakfast description are noted, and we will review how we present this information to ensure it meets expectations. Thank you for bringing this to our attention, and we hope to provide a more satisfactory experience at Extended Stay America on your next visit. Sincerely, Hotel Management