Extended Stay America Premier Suites - Miami - Airport - Doral - 87th Avenue South

Business response:

Dear Alfredo, We are delighted you enjoyed the room and its furnishings at Extended Stay America. Our location is indeed convenient because it is close to Miami Airports. However, we apologize for any odor issues you encountered. Your feedback is valuable, and we will address this to ensure a more pleasant experience for our guests in the future. We look forward to welcoming you back for another fantastic stay. Sincerely, Hotel Management 

Business response:

Dear Darki, We are delighted to hear that you had a delightful experience during your stay at Extended Stay America. We take pride in catering to our guests' needs and ensuring that every little detail is taken care of to enhance their overall experience. Thank you for choosing us as your preferred accommodation, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Dear Ana, Thank you for your feedback. We are glad you enjoyed our convenient location and friendly staff. We apologize for the issue with the mattress and appreciate you bringing it to our attention. At Extended Stay America, we are committed to providing a comfortable experience and will address this promptly. We hope to welcome you back for an improved stay. Sincerely, Hotel Management 

Business response:

Dear Sussan, Thank you for your recent visit and your feedback. We are pleased that our hotel's location perfectly accommodated your preferences. However, we apologize for any issues you may have encountered that kept it from being perfect. We value your choice to stay with us and hope that you will give us the opportunity to improve your impression of us in the future, should your travels bring you back to the area. Sincerely, Hotel Management