Extended Stay America Premier Suites - Miami - Airport - Doral - 87th Avenue South

Business response:

Dear Fernanda, We are pleased that you have selected Extended Stay America for your accommodation needs. It is our foremost goal to provide an exceptional experience for all our guests, and we are committed to ensuring that each visitor enjoys a comfortable and relaxing stay. We sincerely appreciate you taking the time to acknowledge our efforts. We look forward to the opportunity to welcome you back in the near future. Sincerely, Hotel Management 

Business response:

Dear Juan, We appreciate your patronage and positive feedback regarding our hotel's convenient location. However, we apologize for any disappointments you may have experienced with our breakfast service. We take your feedback seriously and would appreciate the opportunity to understand your concerns better and ensure that we continue to exceed our guests' expectations. We would love another prospect to ensure your next stay with us is exceptional. Sincerely, Hotel Management 

Business response:

Dear Nicolas,Thank you for your positive feedback! We're delighted to hear you had a good experience at Extended Stay America. It's always our goal to provide a pleasant stay for our guests. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable visit. Safe travels, and see you soon! Sincerely, Hotel Management 

Business response:

Dear FRANCILANY, Thank you for taking the time to share your feedback. We appreciate you sharing the positive aspects of your visit. However, we understand that there were some areas where we fell short of your expectations, and we sincerely apologize for the inconvenience caused. Please be assured that we will carefully review each issue you have raised with our team members to make necessary improvements. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you ... read more

Business response:

Dear Andrea, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. To maintain cleanliness, we keep the dishware at the front desk and will gladly deliver it to the guest's suite upon request. Thank you for bringing this to our attention; we will address this with our concerned team members to ensure that we communicate all our services effectively to ... read more