Extended Stay America Premier Suites - Miami - Airport - Doral - 87th Avenue South

Business response:

Dear Shayra, Thank you for taking the time to share your experience with us. It was a pleasure to read that our front desk associates took excellent care of you during your stay. However, we are sorry we did not meet all of your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing. Sincerely, Hotel Management 

Business response:

Dear Irmak, We greatly appreciate your feedback and are delighted to hear that you've found our accommodations to be a good value for extended stays, particularly with the added convenience of a kitchen. However, we aim to ensure that all guests are well-informed about our hotel and amenities; therefore, we apologize for any miscommunication regarding the kitchenware policy. We take your concerns seriously and will address them effectively for future improvement. Thank you once more, and we look forward to seeing you again s... read more

Business response:

Dear Castillo, Thank you for your recent stay at Extended Stay America. We are pleased we could make you and your companion most comfortable during your stay. A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Thank you again; we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear JUNIA, Thank you for choosing to stay with us. We hope you had a pleasant experience overall. However, we apologize for any inconvenience you faced with the breakfast options. Your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices, which will assist them in determining future options. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city. Sincerely, Hotel Management