Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear delfina, Thank you for selecting our hotel and taking the time to write a review. We are sorry to learn that our team was not as responsive as they should have been in accommodating you. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. Thank you again for your candid feedback, and we hope we can leave you a much bett... read more

Business response:

Dear Rachel, Thank you for staying with us. We are very sorry you didn't have a restful night's sleep. Quality and comfort are central to what we provide our guests; therefore, we regret not meeting these expectations. We are sorry that you found your sofa bed to be uncomfortable. We will look into this; thank you for letting us know. Thank you for mentioning how much you enjoyed the cleanliness of our hotel and exceptional hospitality. We appreciate your business and hope you will come and stay with us again. Sincerely, Hot... read more

Business response:

Dear Daniel, We value you as our guest and appreciate your taking the time to review our hotel. We regret your disappointment with the housekeeping oversight. This will be addressed. We receive many positive comments regarding our fully equipped kitchens with full-size refrigerators, including ice trays, for your convenience. Therefore, we do not have ice machines on our property, and we hope you will accept our apologies for any inconvenience this has caused you. We appreciate the positive aspects of your stay and hope you ... read more