Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Niko03, Thank you for choosing to stay with us, and we appreciate you sharing the positive aspects of your visit. However, we are sorry that the breakfast option fell short of your expectations, and we understand you didn't get a good night's rest. Please know our front desk associates are always available to help make you comfortable. We will look into this as we are committed to improving these areas to ensure all guests have an enjoyable experience. We hope to make your next stay with us outstanding in every way poss... read more

Business response:

Dear Yunus, Thank you for taking the time to review your stay. We are delighted you enjoyed your visit and that you found us of great value. Further, we are pleased you could take advantage of our convenient location. However, we are sorry that our fitness center did not meet your expectations. We have shared your comments with our brand leaders to help them identify how we can enhance our guest satisfaction moving forward. It was a pleasure hosting you, and we hope to have you back soon for a more fulfilling experience next... read more

Business response:

Dear Gonzalez, Thank you for being our guest at Extended Stay America. We are delighted you enjoyed most of your stay and that our location was an added convenience for you. However, we are sorry that you found our housekeeping service lacking. We have shared your comments with the team for further improvements. Thanks again for choosing us, and we hope you will return soon for the flawless experience you deserve. Sincerely, Hotel Management 

Business response:

Dear Franklin, Thank you for being with us and sharing your review at Extended Stay America. While we are glad you like our location, we are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels brin... read more