Extended Stay America Premier Suites - Miami - Coral Gables

Business response:

Dear Guest, We are glad our accommodations suited your needs for a quick overnight visit and provided what you were looking for during your short stay. We aim to offer a comfortable and restful space for every guest, whether visiting briefly or for an extended trip. Your feedback is appreciated, as it helps us identify opportunities to elevate the overall experience beyond the essentials. Thank you for being our guest at Extended Stay America. We hope that if your travels bring you back for a longer visit, we’ll have the opp... read more

Business response:

Dear Guest, Thank you for your generous review of Extended Stay America! We are glad that our hotel was ideally located for everything you wanted to experience on this visit. It was our pleasure to host your visit, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for providing your feedback. We value your insights regarding the room amenities and breakfast selection, and we will ensure that your observations are shared with our team. We look forward to the opportunity to welcome you back to Extended Stay America and to deliver a more comfortable experience. Sincerely, Hotel Management 

Business response:

Dear Guest, We apologize for failing to meet your expectations regarding the room you booked and the unsatisfactory service provided by our staff. This is not our regular performance, and we will address this adequately to ensure that we appropriately respond to every guest request. Also, please know that we do honor these requests; however, there are times when we do not have an unoccupied and available room. We do understand your frustration and genuinely regret disappointing you. Thank you for bringing this to our attenti... read more