Extended Stay America Premier Suites - Miami - Coral Gables

Business response:

Dear Guest, We appreciate your thoughtful perspective and are glad some practical aspects supported your stay. Our housekeeping services are provided to guests staying eight or more nights to respect the privacy and comfort of home-like living; however, this service is always available upon request for a minimal fee. We also understand how important it is to begin the day feeling satisfied, and we are sorry that the options offered through our complimentary grab-and-go morning offering did not align with your expectations. Y... read more

Business response:

Dear Guest, Having a smooth, hassle-free visit is always a plus. We’re glad your stay met your needs and that coming and going felt convenient. At Extended Stay America, our team works hard to provide a welcoming atmosphere while supporting guests’ travel plans. We also appreciate thoughtful input, as it helps guide ongoing improvements. Thank you for sharing your experience, and we hope to welcome you back for another comfortable visit in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re delighted to hear that your room met your expectations for cleanliness. Creating a comfortable and well-kept environment is something we truly value, and it’s wonderful to know that it contributed positively to your stay. Your feedback is greatly appreciated, as it reflects the efforts of those who work to maintain a welcoming space for every guest. Knowing that this aspect of your visit stood out is encouraging, and we hope to provide the same level of comfort and care whenever you return. Thank you for sh... read more

Business response:

Dear Guest, We are delighted to know that you enjoyed your stay; we love to make our guests feel right at home. We appreciate your suggestion regarding breakfast, and we will share it with our team. Thank you for all of your reviews, and we hope to have the pleasure of welcoming you to Extended Stay America again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We are pleased to hear that our proximity to the airport and cruise terminals made your travels easier and more convenient. We understand that overall comfort plays a significant role in your experience, and we apologize that certain aspects of your stay did not meet your expectations. Cleanliness and restful environments are our top priorities, and we regularly review our standards to ensure our guests feel relaxed and well cared for. We also assess our amenities frequently to better align with what travelers va... read more

Business response:

Dear Guest, We sincerely regret that your interactions with the team did not feel as welcoming or supportive as expected. Providing attentive and courteous service is very important, and feedback like yours helps highlight areas where communication and guest support can be improved. Your observations have been noted and will be thoughtfully considered to help guide future efforts in creating a more positive and accommodating environment. We value your perspective and hope that any future stay allows for a more seamless, plea... read more