Extended Stay America Premier Suites - Miami - Coral Gables

Business response:

Dear RALPH, Thank you for being our guest and sharing your feedback. We are delighted that you enjoyed your stay with us on many levels. However, we are sorry you felt our property needed updating. We appreciate your valuable input and will share your notes with the relevant individuals to incorporate them into our future modernization plans for the hotel. We would be grateful for the opportunity to welcome you back again soon.Sincerely,Hotel Management 

Business response:

Dear Jay, Thank you for reviewing your stay at Extended Stay America. We are happy your overall experience was pleasant. However, we want to apologize for the cleanliness issue and any oversight in our hotel areas that kept it from being perfect. Our Housekeeping team usually does a great job maintaining a clean and fresh environment for every guest. Regrettably, this was overlooked during your stay. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely,Hotel Management 

Business response:

Dear DARIO, Thank you for being our guest and sharing your feedback at Extended Stay America. We are glad you enjoyed your stay, except for the breakfast. We know how important it is to start your day with a good breakfast and have a place with a fresh and clean environment. Therefore, We apologize for your disappointment with our complimentary breakfast not meeting your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's exp... read more